August 2024
See what’s new at GoTo
Create effortless customer experiences with over 40 new offerings, capabilities, and enhancements.
Untangle the customer journey with GoTo
Unify your tech tools for a more connected, efficient business
GoTo Connect brings all your favorite tech tools together, breaking down silos and creating a powerful, integrated platform. Say goodbye to jumping between applications and screens – your customer data flows smoothly, all in one place. Manage every customer interaction from one central hub, streamlining your workflows and delivering an exceptional customer experience.
Communication and Collaboration
Find new ways to collaborate and enhance your customer experiences.
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GoTo Contact Center
WhatsApp Channel
Connect with customers on the world’s most popular messaging platform.
Only available in select countries -
GoTo Contact Center
AI Topic Flags
Track and analyze key topics in customer communications.
Only available in select countries -
GoTo Connect
Text-to-Speech AI Sound Clips
Easily create professional sound clips with AI.
Only available in select countries -
GoTo Connect
Call Transcriptions for Call Reports
Never miss a detail with call transcriptions.
Only available in select countries -
GoTo Connect
Zendesk Integration
Seamlessly integrate your communication workflow with Zendesk.
Only available in select countries -
GoTo Connect
ServiceNow Integration
Sync ServiceNow with GoTo Connect for effortless workflows.
Only available in select countries -
GoTo Meeting
Closed Captioning (Beta)
Enhance meetings with real-time audio transcriptions. -
GoTo Webinar
New Standard Webinar
Host and manage frictionless, engaging virtual events with our new experience. -
GoTo Webinar
Interprefy Integration
Break down language barriers with Interprefy. -
GoTo Customer Engagement
Inbox Conversation History
Streamline customer conversations with complete conversation history.
Only available in select countries -
GoTo Webinar
Host Webinars on Mobile
Host webinar sessions anywhere, on any device. -
GoTo Connect
Screen Pop for Voice Calls
Personalize every conversation right from the start with screen pops.
Only available in select countries
What else is new?
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GoTo Connect: Sugar CRM Integration
GoTo Connect: Freshdesk Integration
GoTo Connect: Pipedrive Integration
GoTo Meeting: NGSS for Password-Protected Meetings
GoTo Webinar: Branding Themes
GoTo Meeting: Push-to-Talk
GoTo Customer Engagement: Filter Conversations in Shared Inbox
GoTo Connect: Multi-Tier Permission for Call Reports
GoTo Connect: Resolutions for Call Reports -
GoTo Connect: Shared Contacts
GoTo Customer Engagement: Multiple Shared Inbox
GoTo Contact Center: Unified Agent Presence Management
GoTo Connect: Outlook Calendar Presence Sync
GoTo Meeting: Dark Mode
GoTo Webinar: Bulk Registration Enhancements
GoTo Connect: Multiple Devices Per User Support
GoTo Customer Engagement: 20K Campaign Recipients
GoTo Contact Center: Outcome Detail Chart
Previous releases
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March 2024
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April 2023
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July 2023
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October 2023
IT just got easier
Discover your one-stop solution to mounting workloads and increased costs.